The next thing was we called down late night to heat our food once again no answer at the front desk so I went downstairs to see if there was a microwave anywhere didn't find one i went to the front desk to ask and the front desk guy was nice enough to get one sent up to our room. Summary Guest Rooms Amenities Location Hotel Info View 13 Photos. Book and earn Choice Privileges® points for your stay. so my boyfriend decided to take a walk around to see if there were any Ice machines available but he quickly realized there were none so I decided to go downstairs myself to figure things out before I made it to the elevators the nice security guard manager was doing his rounds and was nice enough to take our bucket down to the kitchen and fill it up with ice for us we were very grateful for that. This Charles Town, WV hotel is located on the grounds of the Hollywood Casino and Charles Town Races. We needed ice to chill our champagne we called downstairs numerous times no one answered. The only problem I had was trying to get in contact with someone at the front desk everytime my boyfriend or I needed to speak with the front desk staff no one answered the phone our entire stay actually someone did answer and that was for room service 1 time, after that no answered us again. I loved how the hotel staff paid close attention to detail Which made the stay even more enjoyable. I was very pleased that staff actually Shyanna upgraded our room to have a view of the water on a high floor and gave us a complimentary bottle of wine and fruit with a nice Happy Birthday card inside. I booked this room for my boyfriend's Birthday.
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